Your Executives Shouldn’t Dread The Relocation Process
Ask Your Movers These 5 Questions To Shed The Dread
When relocating your executives, you don’t want to risk subpar service with a less than adequate moving company. You need to partner with relocation experts who will go above and beyond to ensure a seamless, hassle-free move for your company’s most valuable resources.
Here are five questions to ask a relocation company to ensure you’re getting the most premium service and the highest level of moving expertise:
1. What is your Better Business Bureau rating?
Organized at the local level, Better Business Bureaus investigate and set standards for business practices, receive complaints of improper practices and conduct educational campaigns that alert the public to any deceitful or fraudulent methods.
BBB assigns grades from A+, being the highest, to F, which is the lowest score possible. This grade represents BBB’s level of confidence that the business is operating in a trustworthy fashion and will make a genuine effort to resolve any customer concerns filed with BBB.
While this rating is not a guarantee of the company’s reliability or performance, it’s an important factor to consider because it assesses the integrity of its business operations. As you know integrity is essential to a successful business relationship and, in this case, a pleasant relocation for your executives.
2. Do you carry workers’ compensation?
This might seem like a strange question to ask – you aren’t working for this company, so why should it matter? But it’s actually a very important detail to consider.
Moving is a physically demanding job and carries with it a significant risk for injury. If a moving company does not carry workers’ compensation, this shows that it does not value its employees. This is important for you to know because employees that are respected and well taken care of are much more likely to perform the level of service you need and expect.
In addition, it is an employer’s responsibility to cover work-related injuries while on the job with workers’ compensation. This safeguards you, the client, against a worker’s claim of negligence.
3. Are there any hidden fees or extra costs?
This is an unfortunate question to have to ask, but let’s face it — not all companies are completely transparent when it comes to costs and fine print. Asking this question up front has two benefits.
First, it forces the company to reveal all possible costs, because if they hit you with a costly surprise after you ask them point blank, they’re violating your justified expectations and the standards of “decency, fairness and reasonableness” — all of which make up a “good faith” business relationship.
The second advantage of asking the “hidden fees and extra costs” question is pretty obvious. Even if a company comes forth and admits that yes, they do have some not-so-transparent costs and not-so-revealed hurdles for you to jump, do you really want to do business with them? Doubtful.
4. How will you help make the move as easy as possible for my executives?
Your moving company should make it a point to convey that their services aren’t just about loading and unloading the truck. In fact, the moving process should begin months before that truck arrives and doesn’t truly end until long after everything is unloaded.
From prepping and packaging to settling into new spaces and unpacking, your moving company should be at your executives’ sides every step of the way to ensure a quick and seamless move. The movers should also be extremely well informed — that’s pretty obvious. But they should also go out of their way to provide you and your executives with a wealth of helpful information from start (months before the move) to finish (long after the truck pulls away).
5. Can I see your references?
Don’t be afraid to ask this question! Many people think it’s impolite to do so, but this couldn’t be farther from the truth. If a company is truly following through on the superb services it promotes, then anyone at that company would be more than pleased to share former clients’ contact information.
Speaking to a third party who was in your position, whether you’re an executive about to relocate or an HR manager coordinating the relocation, this will give you the clearest, most unbiased perspective of the moving company. And if that moving company really does perform superb service, then the words of their former clients will be reflected.
Choose a moving company that makes the move 100% about pleasing your executives. Long gone are the days of moving hassles and burdens — if you choose the right relocation company, that is.
To gain access to Anchor’s strategic services, moving mastery and commitment to quality for your executives, visit Anchor Moving Systems online or call 1-800-558-MOVE (6683) to speak with your very own Chief Moving Officer.